Webcourses@UCF Support

Welcome to Webcourses@UCF Support

Our Mission

Created in June of 2006 to provide technical support to online course instructors, Webcourses@UCF Support has since expanded to include online student support services and course development support for certified instructors. This combined unit provides technical support for all UCF faculty, staff, and students who use online components supported by the Center for Distributed Learning, including:

  • Panopto Lecture Capture
  • Materia
  • Obojobo
  • Zapt, and others.

Phone and live chat support Monday – Friday, 8:30 am – 4:30 pm

Evening and Weekend Support: contact us and receive an e-mail response.

A technical support assistant sits in front of two computer monitors wearing a headset with microphone.

Work with Us

The Center for Distributed Learning seeks two (2) part-time OPS Support Assistants for the Webcourses@UCF Support team.

Support Assistants provide technical and course development support for faculty and students involved with online learning at the University of Central Florida. Willingness to become an active and vital team member is essential. As a member of Webcourses@UCF Support, a strong working knowledge of browsers, Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and troubleshooting skills are required. Basic knowledge of Instructure’s Canvas (Webcourses@UCF) and HTML is a plus. Superior people skills and professional communication are required.

Part-time OPS positions require a minimum of 20 hours per week and are capped at a maximum of 30. Hours are flexible during a Monday-Friday work week. Technical training is provided, and merit-based increases are reviewed twice a year. Prefer candidates who will be at UCF for a minimum of 2 years.

We are taking applications now and interviews will begin as soon as possible. Please send your resume to Ginan@ucf.edu

How we do it

Webcourses@UCF Support accesses courses to resolve technical issues. Unless the instructor submits a work request, we do not access courses to change content. Normally, we do not need to add ourselves to the course, but due to limitations in the support role that we use, it is sometimes unavoidable. Webcourses@UCF Support employees are unable to add themselves to a course in which they are enrolled as a student, and sign a form upon hiring that they will not abuse their access to benefit themselves or anyone else. If an employee is found to be abusing their access, their employment is terminated and the instructor of the course is notified, which can result in a failing grade of even expulsion.

It is our standard policy that our technical support staff unenroll themselves after a request is completed.